ProLand Skills Academy and Consultancy Ltd – Empowering professionals in the field

Privacy Policy

1. Introduction

ProLand Academy is committed to protecting your privacy and handling personal data lawfully, fairly, and transparently in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This Privacy Policy explains how we collect, use, store, and protect your personal data when you interact with our website, services, and training platforms.

2. Who We Are

Our website address is:
https://prolandacademy.com

For the purposes of data protection law, ProLand Academy is the data controller.

3. Information We Collect

We may collect and process the following categories of personal data:

3.1 Identity & Contact Data

  • Name
  • Job title
  • Organisation
  • Email address
  • Telephone number
  • Postal address

3.2 Account & Learning Data

  • Usernames and login details
  • Course enrolments and attendance records
  • Assessments, results, and certification records

3.3 Transaction Data

  • Payments and invoicing information
    (Payments are processed securely via third-party providers; we do not store full payment card details.)

3.4 Technical Data

  • IP address
  • Browser type and version
  • Device identifiers
  • Log and usage data

3.5 Marketing Preferences

  • Communication preferences
  • Consent records

3.6 Comments and User-Generated Content

When visitors leave comments on the site, we collect the data shown in the comments form, along with the visitor’s IP address and browser user agent string to help with spam detection.

An anonymised string (hash) created from your email address may be provided to the Gravatar service to check if you use it. The Gravatar service privacy policy is available at:
https://automattic.com/privacy/

Once approved, your profile picture may be visible publicly alongside your comment.

4. Media Uploads

If you upload images to the website, you should avoid including embedded location data (EXIF GPS). Visitors to the website may be able to download and extract location data from images displayed on the site.

5. How We Use Your Data

We use personal data to:

  • Deliver training, consultancy, and support services
  • Manage enrolments, assessments, certification, and learner records
  • Process payments and issue refunds where applicable
  • Respond to enquiries and provide customer support
  • Send service updates and marketing communications (where consent is given)
  • Improve our services, website functionality, and user experience
  • Maintain platform security and prevent fraud
  • Meet legal, regulatory, and contractual obligations

6. Legal Bases for Processing

We process personal data under one or more of the following legal bases:

  • Performance of a contract
  • Compliance with a legal obligation
  • Legitimate interests (balanced against your rights and freedoms)
  • Consent (where required, particularly for marketing communications)

7. Cookies

Our website uses cookies to improve functionality and user experience.

7.1 Comment Cookies

If you leave a comment, you may opt in to saving your name, email address, and website in cookies for convenience. These cookies last for one year.

7.2 Login Cookies

  • A temporary cookie is set on the login page to check browser compatibility; it contains no personal data and is discarded when you close your browser.
  • Login cookies last for two days.
  • Screen preference cookies last for one year.
  • If “Remember Me” is selected, your login will persist for two weeks.
  • Logging out removes login cookies.

7.3 Publishing Cookies

If you edit or publish an article, a cookie will be stored indicating the post ID. This cookie contains no personal data and expires after one day.

8. Embedded Content from Other Websites

Articles on this site may include embedded content (such as videos, images, or articles). Embedded content behaves in the same way as if you visited the third-party website directly.

These websites may:

  • Collect data about you
  • Use cookies
  • Embed additional third-party tracking
  • Monitor your interaction with embedded content, especially if you are logged into that service

9. Data Sharing

We may share personal data with:

  • Trusted service providers (e.g. learning management systems, payment processors, IT and hosting providers)
  • Awarding bodies, regulators, or accreditation organisations where required
  • Professional advisers and authorities where legally necessary

We do not sell personal data.

If you request a password reset, your IP address will be included in the reset email for security purposes.

10. International Data Transfers

Where personal data is transferred outside the UK, appropriate safeguards are in place, such as adequacy decisions or approved contractual clauses, to ensure your data remains protected.

11. Data Retention

We retain personal data only for as long as necessary for the purposes for which it was collected, or as required by law.

  • Comments and related metadata are retained indefinitely to allow automatic approval of follow-up comments.
  • User account information is retained while the account remains active and in accordance with legal and regulatory requirements.

12. Your Rights

Under UK data protection law, you have the right to:

  • Access your personal data
  • Rectify inaccurate or incomplete data
  • Request erasure of your data
  • Restrict processing
  • Object to processing
  • Request data portability
  • Withdraw consent at any time (where processing is based on consent)

These rights do not apply where we are legally required to retain data for administrative, legal, or security purposes.

13. Where Your Data Is Sent

Visitor comments may be checked through an automated spam detection service.

14. Contact and Complaints

If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact:

Email: info@prolandacademy.com

You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO):
https://ico.org.uk