Complaints Policy

1.1 Our Approach

We aim to resolve complaints fairly, promptly, and transparently.

1.2 How to Complain

Email complaints in writing to info@prolandacademy.com.

Write to us, 76 The Avenue, Mortimer, Berkshire, RG7 3QX

Call us on 0118 449 2743

We acknowledge within 5 working days and aim to resolve within 20 working days.

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