Highfield Level 2 Award in Customer Service (RQF)
This nationally recognised Highfield qualification builds knowledge and understanding of customer service, including effective delivery and supporting the customer service environment.
People new to customer service and those who deal, or intend to deal, with customers each day across a range of workplaces.
Topics Covered
- Principles of effective customer service
- Communicating with customers
- Supporting the customer service environment
Course Details
Assessment: A 30-question multiple-choice examination lasting one hour. The pass mark is 66%.
Duration: 6 guided learning hours (7 total qualification hours)
Entry requirements: Learners must be aged 14 or over. Level 1 literacy is advised.
Course Cost
Cost to attend at our centre: £155 + VAT per learner
For training at your chosen venue, please call us on 0118 449 2743 to discuss your requirements.
Want to find out more? Get in touch with us today and we’ll be happy to explore your requirements.
Choose how to attend
Book a scheduled date or bring the course to your team
View the next available public course dates at Padworth Village Hall or contact ProLand to discuss delivery at your own suitable venue.