Highfield Level 2 Award in Conflict Management (RQF)
This Highfield qualification supports people in workplace roles, especially those who work with customers, service users or the public. It develops knowledge of how to prevent conflict and confidence in dealing with conflict situations when they arise.
People in customer-facing roles and anyone seeking a better understanding of conflict management or personal development in this area.
Topics Covered
- Recognise causes of conflict
- Use communication to reduce conflict
- Respond appropriately when conflict arises
Course Details
Assessment: Multiple-choice examination.
Duration: 11 guided learning hours (16 total qualification hours)
Entry requirements: Learners must be aged 16 or over. Level 1 literacy is advised.
Course Cost
Cost to attend at our centre: £260 + VAT per learner
For training at your chosen venue, please call us on 0118 449 2743 to discuss your requirements.
Want to find out more? Get in touch with us today and we’ll be happy to explore your requirements.
Choose how to attend
Book a scheduled date or bring the course to your team
View the next available public course dates at Padworth Village Hall or contact ProLand to discuss delivery at your own suitable venue.